Refund and Returns Policy

Last updated: August 2026

At Price Crush, we want every purchase to arrive exactly as expected. This policy explains clearly what’s covered, how to report an issue, and what to expect at each step.

30-Day Buyer Protection

You have 30 days from the delivery date to report a problem with your order. Claims submitted after this window cannot be processed, so please inspect your order as soon as it arrives.

What’s Covered

We will offer a full refund or free replacement if:

●        The item arrived damaged or broken

●        The item is defective or does not function as described

●        You received the wrong item

●        The item is significantly different from its product description

What’s Not Covered

●        Change of mind after purchase

●        Incorrect size, color, or model selected by the customer at checkout

●        Damage caused by misuse after delivery

●        Minor packaging wear from international shipping (does not affect the product itself)

Proof Required

To process your claim quickly, please provide:

●        Your order number

●        Clear photos of the item showing the issue (all angles)

●        For damaged or defective items, a short video is required if photos don’t clearly show the problem

●        Photos/video must be submitted within the 30-day window

This evidence requirement protects both you and us — it allows us to resolve claims quickly without back-and-forth delays.

How to Report an Issue — Step by Step

●        Email support@pricecrushstore.com with the subject line “Order Issue – [Order Number]”

●        Attach your photos/video and describe the problem briefly

●        Our team reviews your claim within 2–3 business days

●        If approved, you’ll be offered a replacement or full refund — most cases do not require you to ship the item back

●        If a return shipment is required, we’ll provide instructions and cover verified cases

Refund Timeline

Once approved, refunds are issued to your original payment method within 5–10 business days. Processing time beyond that point depends on your bank or card issuer.

Order Cancellations

Orders can be canceled free of charge within 12 hours of purchase, before processing begins. After this window, orders enter fulfillment and cannot be canceled, but remain eligible for Buyer Protection above.

Non-Delivered Orders

●        US orders: contact us if not delivered within 45 days of shipment

●        International orders: contact us if not delivered within 60 days of shipment

We will investigate with our shipping partner and issue a replacement or refund for orders confirmed lost in transit.

Before You Contact Us

Please double-check your order confirmation and tracking page first — many delivery concerns resolve within a few extra days, especially for international shipments passing through customs.

Contact Us

Questions about a return or refund? Email us at support@pricecrushstore.com — we typically respond within 24 hours.